I've never played poker on-line before. Where do I begin?
We have a comprehensive educational section to help you get started.
You can also contact us and ask for more information, or
ask specific questions. Our hosts are always happy to help
explain our poker room and the rules of poker.
Can I test drive your poker room?
Absolutely. There is no charge for downloading our software and we offer play money tables where you can play for free! Go ahead and download our software and play for free!
Where do I begin?
All you need to do is download the software, register, and you are ready
to play. If you want to begin playing for real money, you must
open an account.
Okay, I've registered. How do I pick a table?
Our lobby has several views. To begin playing poker, you should click on the tab in the lobby labeled "Tables". In that view, you'll see the games we offer, a list of tables for each game along with the characteristics of each table. To join a table, simply double click on the name of the one that you want. To take a seat at that table, find an available seat and click on it. If there are no available seats, you can put your name down on the waiting list.
How does the waiting list work?
We have designed the waiting list to allow you to wait for a
specific table, or any table that matches the criteria of the table
you highlighted. You may join a waiting list from the Lobby's pull
down menu, or by clicking the Wait List button on any table.
How do I convert from play money only to betting with real money?
If you joined us as a play money player and would like to begin betting real money, the process is a simple one. In the lobby, click on the Cashier tab, where you'll see your play money chip balance on the left and your real money account details on the right. Click on the Open a Real Money Account button then follow the instructions in the pop-up window. Please note, it can take several minutes for your initial deposit to be posted to your cashier account.
What if I need help?
You may contact a customer service representative 24 hours a day, 7 days a week. Just click on our “Live Help” button and someone will assist you. Or call us toll free at 1-888-762-4192 from the US, 08-000-51-6737 from the UK, or internationally at +506 2253-3984.
I believe I was cheated. What do I do?
We take cheating very seriously. If you believe other players at your
table were colluding (playing together) you should use the Call Manager
button to report the problem immediately. If you prefer to send email,
send us an email including your screen name, game number, table
name with the time and date to
support@dbpn.com.
You may also request the hand history to review the game yourself.
Can I play at more than one table?
Yes, we allow you to play at up to eight tables at a time.
Are there restrictions on how many chips I need
to sit down?
We require that you sit down with ten times the higher stakes amount.
For example, to sit at a 10/20 table, you must sit with at least
200 chips. For pot limit and no limit tables, and for tournaments
there are different buy-in rules.
What is Hand History?
One of the newest features to the poker room is the Hand History function. This feature gives you the ability to review your most recently played hands in real time allowing you to analyse the hands you play, hopefully leading to an overall improvement in your game play and bank balance. Hand history gives you a comprehensive breakdown of your recently played hands that can be archived for a more detailed inspection.
Why can't I join a hand when I would be the small
blind?
Basically, it's one of two reasons. One, you've not paid the big blind and you're in either the small blind seat or the dealer seat. Second, you're a returning player who played some hands and posted blinds, but then sat out and missed blinds.
What are the rules for picking me up for a table while I'm sitting out?
Currently you'll be moved from a table if you sit out of ten consectutive hands.
How do blinds work head's up (1 on 1)?
For head's up games, we handle the blinds in the same way casinos do. The player on the dealer button posts the small blind, while the other player posts the big blind.
How are split pots handled?
We calculate split pots in real money games to the nearest even split (even down to the cent). There are times, however, when a completely even split isn't possible so any extra cents are awarded to the seats closest to the dealer position. As the dealer button rotates, this effectively means that the award of any extra cents is randomised and equalised over time.
What happens if I do not have enough money to call a bet?
When you don't have the money to call a bet, your remaining chips are placed in the pot and you're said to be 'all-in'. You can win all the money in the pot up to that point, but remaining players may continue betting, in which case a side-pot will be created. The all-in player cannot win money from this side pot.
Why do I sometimes not have an option to raise?
Each betting round is capped at four bets, or a bet and three raises. If there have been three raises before the betting gets to you, betting is said to have been capped. This is standard practice in casinos and poker rooms worldwide.
Another situation is called the "Under-raise". This occurs when a player raises a prior bet but has to go all-in to do so. If the player under-raising - going all-in to raise - has less than half of the expected raise for that betting round, the betting round is locked. The term locked here means that any player who has already acted in the round (checked, called, or raised) may no longer raise. They may only call or fold. However, players who have yet to act (betting has not reached them yet) may raise the expected raise for that betting round, after calling. If the under-raise is half or more than the expected raise, the lock rule does not apply.
How do you ensure fair play?
Collusion can be a problem in both real world and virtual poker rooms, and involves two or more players working together to gain an unfair advantage. Collusion, simply stated, is cheating and will not be tolerated and violators will be banished.
The good news is that our software is designed to detect collusive behaviour by monitoring playing patterns, who plays together, types of hands and how they're bet. We can't tell you of all the techniques used, but we're confident that our system is unmatched in its sophistication, and unlike human monitoring, infallible.
None the less, if you feel that you may have been the victim of collusion, please notify a host immediately using the "Manager" chat tool.
How do you shuffle cards to ensure fairness?
We use an industry standard random number generator that produces highly randomized numbers. These random numbers are converted to numbers between 1 and 52, representing the cards in a deck. Each game played draws a new deck of cards. More technical information on our random number generator can be found here.
What is dumping?
Dumping is an effort by two or more players to shift chips across accounts, and is usually associated with illegal behaviour. Our software monitors for dumping and we will fully cooperate with the proper authorities in the event that illegal behaviour is detected.
What happens to players caught cheating?
We don't tolerate cheating. Any player caught cheating will be suspended or barred from the poker room. Barrings and suspensions are at our complete and total discretion.
Why do you ask me if I'm sure I want to fold when I could check?
We want to make sure that you're aware that you can stay in the hand for free. If you're sure that you don't want this reminder you can disable it from the Options menu in the lobby.
What is a raked hand for purposes of joining a freeroll?
For the purposes of joining those freerolls that have raked hand requirements, a raked hand is a hand from a real money ring game in which you were still participating in the hand when the rake reached twenty-five cents. Please also note that it can take up to thirty minutes for your raked hands to actually display in your 'MY ACCOUNT' page and up to that long before they are registered to allow you entry into the freeroll you have chosen. Please make all attempts to acquire your raked hands at least one hour before the tournament begins that you wish to participate in.
What do I do if the table I want to play at is full?
Simply join the waiting list, and when a seat becomes available we will call you to your seat.
Am I playing against real people or a computer?
All the players that you see at are real people. We do not use computer players
or "bots" on our site.
