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THE CASHIER
Frequently Asked Questions




CUSTOMER SUPPORT
  01. Poker Casino Lobbies   06. Regular Lobby Features  
02. Icon Menu Bar 07. Quickplay Lobby Features
03. Common Lobby Features 08. Advanced Lobby Features
04. Buddies Lobby Features 09. Tournament Lobby Features
05. Casino Games Lobby Features  

Poker Casino Lobbies

The Lobby displays all the games available in the Poker Casino. You select the game type and table you want to play at from this Lobby.

The Lobby is available in different formats that enables you to access a game according to your level of familiarity with online Poker. You can switch between these different formats to find the lobby that suits your style of play.

Click the links to learn more about:

Icon Menu Bar

The Icon menu bar is a common feature that enables you to quickly and easily access various options in the Lobby. Click an icon to learn more about its features.

Menu icon Preferences icon Promotions icon Bank icon Buddies icon My Account icon Help icon Casino icon Change Lobby icon

Menu icon

Opens the Menu pop-up menu and displays the following options:

  • Contact Us
    Click this option to access Casino contact information.
  • Independent Audit Reports
    Click this option to read the latest audit reports for this Poker software.
  • Message of the Day
    Click this option to learn about the latest news and promotions at DoylesRoom.com
  • About
    Click this option for your software information, for example, vendor information, version number, and so on.

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Preferences icon

Displays the following options:

  • Sound Setting
    Click this option to configure your sound settings.
  • Tournament Reminder Options
    Click this option to configure your reminder settings.
  • Auto Login
    Click this option to automatically log on to the Casino.
  • Reset All-Ins
    Click this option to request to Reset All-Ins.
  • Change Language
    Click this option to change your language preference for a Poker room.
  • Show Free Games
    Click this option to enable or disable the Show Free Games option.
  • Game History
    Click this option to view and configure your game history settings.
  • Register
    Click this icon to register as a Real Player.
  • Global Table Options
    You can select to enable or disable the following options:

    • Auto Post Blinds
    • Auto Muck Winning Hands
    • Auto Muck Losing Hands

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Promotions icon

Click this icon to open the Promotions website.

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Bank icon

Click this icon to open the Banking system.

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Buddies icon

Click this icon to open the Buddies screen. This feature enables you to add other Poker Players to your buddy list. Once a Player is added to this list, you can track your buddy when they are online, and view the games they are playing.

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My Account icon

Click this icon to view your account details. The following options are displayed:

Cashier

  • Make a Deposit or Withdrawal
    Click this option to make a deposit or withdrawal from your account.
  • View My Transaction History
    Click this option to view an audit of your transactions.

My Personal Details

  • Change My Password
    Click this option for information about how to change your password.
  • Change My Player Profile
    Click this icon view and edit your profile.

My Loyalty Points

  • View and Redeem My Loyalty Points
    Click this option to view and redeem your Loyalty Points balances.

My Account Details

  • View My Calendar
    Click this option to open the Calendar.
  • View My Game History
    Click this option to view your game play history.
  • View My Raked Hands
    Click this icon to show all raked hands.
  • Reset All-Ins
    Click this icon to reset the All-Ins option.
  • Manage My Private Tables
    Click this icon to view and manage all private tables.

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Help icon

Click this icon to open the help system for Poker.

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Casino icon

Click this icon to open the Multi-Player Casino and displays the available Casino game types, such as Roulette, Blackjack, Table Games, and so on.

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Change Lobby / Back to Lobby icon

Click to this icon to change the Lobby display, for example the Regular lobby, Quickplay lobby, Advanced lobby, and so on, or return you to the previous lobby page.

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Common Lobby Features

All Poker Lobbies display common information bars at the top and bottom of the Lobby screen. This vital information is always available to you and ensures that you are always aware of your status within the Poker Casino.


Common Information Areas
  • Balance box
    Displays your available cash balance.

  • In Play box
    Displays the amount of money you have currently staked in the Multi-Player Casino.

  • Action Points box
    Displays the current value of your Action Points.

    Note:
  • The points value displayed in the Points box is the total number of accumulated points available to you.

  • Connected box
    Displays the total number of Players currently connected to the Multi-Player Casino.


  • Seated box
    Displays the total number of Players currently seated at tables in the Multi-Player Casino.


  • Online Buddies box
    Displays how many of your Buddies are online.

Bad Beat Progressive Jackpot Information
  • Jackpot box
    Displays the current value of the Bad Beat Progressive Jackpot.

Server Information
  • Server Connection Indicator
    Displays the status of your Internet connection.

  • Time
    Displays the server time.
  • Sound Options
    Click this icon to configure your sound settings.
Buddies Lobby Features

The Buddies feature enables you to select a Player to add to your buddy list and keep track of them in the Poker Casino. This feature enables you to view the games they are playing and also to see which games they are waiting to join.

The following diagram shows the features of the Buddies Lobby:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.
Buddies box Buddies Invites box Icon Menu Bar Common Lobby features Common Lobby features Seated tab

Buddies box
  • Buddies list

    This is a list of all your buddies. Once a Player has accepted your invite to add them as a buddy, their Alias is displayed in your Buddies list.

  • Add a Buddy field
    Enter the Alias of the person you wish to add to your Buddies list and click the Add Buddy button. An invite is sent to the potential buddy. If the Player chooses to accept the invite, they are added to your Buddies list.

    You can also invite a Player from a tournament or table that they are seated at by right clicking on the Player and selecting the invite option.

  • Add Buddy button
    Click the Add Buddy button to add the specified Player to you Buddies list.

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Buddies, Invites Sent and Invites Received box
  • Invites Sent box
    All invites that you have sent are displayed in this screen.

  • Invites Received box
    All invites that you have received from other Players wishing to add you as a buddy to their Buddies list are displayed in this screen. To accept or reject an invite, click the Approve or Decline button.
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Seated tab
  • Seated tab
    Displays the details of the Players seated at the table.

  • Join Table button
    Click the Join Table button to join a table.

  • Waiting List button
    Click the Waiting List button to join the waiting list for the table.
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Casino Lobby Features

This Lobby displays all the games available in the Casino. You select the game type and variation you want to play at from this Lobby.

The following diagram shows the features of the Casino Lobby screen:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.

Choose Your Game box
  • Choose Your Game box
    The Choose Your Game box displays the available games, such as Blackjack, Roulette, Table Games and so on.

    Click the game type to display the different criteria for the game type.

    Click the game type criteria and a list of tables available is displayed in the Choose your game variations box.

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Choose Your Game Variation box
  • Name column
    The Name column displays a list of the game variations available for the game type you selected in the Choose Your Game box.

    Click the game you want to play, the game information is displayed in the View Details and Play box.

    Note:
    Click a column heading to sort the information in the Choose your game variation box by that column.

  • Min Bet column
    The Min Bet column displays the minimum bet required for each game variation.

  • Max Bet column
    The Max Bet column displays the maximum bet allowed for each game variation.

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View Details and Play box
  • View Details and Play box
    The View Details and Play box displays information for a specific table selected from the Choose Your Game box.
  • Join Game button
    Opens the selected game.
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Regular Lobby Features

The Regular Lobby displays all the games available in the Poker Casino. You can select the game type and table you want to play at from this Lobby.

The poker tables are divided according to their game type. For example, the Hold 'em option lists all the available Texas Hold 'em tables. Real tables are displayed in black. And Guest tables are displayed in blue.

The following diagram shows the features of the Regular Lobby screen:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.

Choose Your Game box

The Choose Your Game box displays the different game types available. Click a game or tournament type to display a list of game or tournament criteria, such as the table stakes and tournament table type. A list of your Favorite Tables, Buddies list and Private Tables is also available.

Click an option in the Choose Your Game box to display:

  • Cash Tables
  • Sit & Go Tournaments
  • Scheduled Tournaments
  • My Favorite Tables
  • Buddies
  • Private Tables

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Choose Your Table box

The Choose Your Table box displays a list of the tables for the game or tournament type you selected in the Choose Your Game box.

Information about each table is displayed, such as the table stakes, the number of seats at the table and the Buy-In amount for tournaments.

Click a game name to view information about the game. The game details are displayed in the View Details and Play box.

Click the page numbers at the bottom of the Choose Your Table box to navigate through the list of tables.

To navigate through the list of tables use the following options:

  • <Prev
    Click the <Prev link to display the previous ten pages. The <Prev link is only available if there are more than ten pages of tables.

  • Next>
    Click the Next> link to display the next ten pages. The Next> link is only available if there are more than ten pages of tables.

  • <
    Click the < link to display the previous page.

  • >
    Click the > link to display the next page.

The following options are also available:

  • Hide Full Tables
    Click the Hide Full Tables checkbox to hide tables that have the maximum number of Players seated or waiting for a game.

  • Hide Empty Tables
    Click the Hide Empty Tables checkbox to hide tables that have no Players seated or waiting for a game.

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Details box

Depending on the game you chose in the Choose Your Game box, either the View Details and Play box or Enter Lobby and Join box is displayed:

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View Details and Play box

The View Details and Play box displays information about the game you selected from the list in the Choose Your Game box.

The following Tournament details are displayed:

  • Seated tab
    Displays the details of the Players seated at the table.
  • Waiting tab
    Click the Waiting tab to display the number of Players waiting to join the table.
  • Join Table button
    Click the Join Table button to join a table.

    Waiting List button
    Click the Waiting List button to join the waiting list for the table.

  • Watching
    Displays the number of Players watching the game.

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Enter Lobby & Join box

The Enter Lobby and Join box displays the details of a specific tournament selected in the Choose Your Table box.

Click the Tournament Lobby button to go to the Tournament Lobby.

The following tournament details are displayed:

  • Tournament Name
    Displays the tournament’s name.

  • Tournament Information
    Displays information about the tournament, such as the number of Players required to join before the tournament starts, when registration closes and the date and time a scheduled tournament starts.

  • Tournament Reminder checkbox
    Click the checkbox to set a reminder to be notified before the tournament starts.

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Quickplay Lobby Features

The Quickplay Lobby enables you to access all the features of the Poker Casino quickly and easily. You can now click your way around your favorite Casino features using the intuitive icons.

The Poker games are categorized as follows:

  • 1-Click Games
  • Cash Games
  • Sit & Go Tournament games
  • Scheduled Tournament games

The following diagram shows the features of the Quickplay Lobby screen:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.

1-Click icon

The 1-Click icon enables you to access your last played Poker game. Details of your previously selected game criteria are displayed for quick reference.

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Cash Games icon

Cash games are tables that enable you to buy-in and cash out whenever you want to. Click the Cash Games icon to buy-in to a Poker game.

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Sit & Go Tournaments icon

Sit & Go Tournaments are available as Single and Multi-table tournaments. These tournaments start as soon as the number of Players required have registered. At the end of the Tournament, final results are revealed immediately.

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Scheduled Tournaments icon

Scheduled Tournaments start at a fixed time. You start competing as soon as Tournament Start time has passed. Final results of the Tournament are revealed at the end of the tournament.

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Quickplay Information Window

The Quickplay information window displays information about the different game categories available. Position your mouse pointer over the game category you want to identify and its details are displayed in this window.

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Advanced Lobby Features

The Advanced lobby enables you to find your preferred Poker game. Multiple configurable filters, sliders and search boxes facilitate the process and makes locating your perfect game quick and easy.

The tabbed layout ensures that the information you require is intuitively structured and available per game category.

The following diagram shows the features of the Advanced Lobby screen:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.

Cash Games tab

The Cash Games tab displays information about the cash games available for play. The filters displayed on the Cash Games tab enable you to find tables that match your filter selections. The options available are:

  • Game Type
    Displays the available game types. Select a check box to choose a game.


  • Stakes Range
    Use the slider to view a particular range of games according to the Stakes values. Alternately, click the Micro, Small, Medium or High button to view a range of tables.


  • Limit
    Choose a Fixed, No Limit or Pot limit to filter by.


  • Seats
    Choose a table based on the number of Players allowed. You can choose up to a 10 seat table.

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Sit & Go Tournament tab

Sit & Go Tournaments are available as Single and Multi-table tournaments. These tournaments start as soon as the required number of Players have registered. The Sit & Go tab enables you to range on the following:

  • Game Type
    Displays the available game types. Select a check box to choose a game.


  • Buy-In Range
    Use the slider to view a particular range of games according to their buy-in values. Alternately, click the Micro, Small, Medium or High button to view a range of tables.


  • Tournament Type
    Choose from a range of tournament play options. Your options are:

    • Single Table
    • Multi Table
    • Heads Up
    • Satellite
    • Rounders
    • Free Roll

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Scheduled Tournament tab

Scheduled tournaments start at a fixed time. You start competing as soon as Tournament Start time has passed.

  • Game Type
    Displays the available game types. Select a check box to choose a game.


  • Buy-In Range
    Use the slider to view a particular range of games according to their buy-in values. Alternately, click the Micro, Small, Medium or High button to view a range of tables.


  • Tournament Type
    Choose from a range of tournament play options. Your options are:

    • Regular
    • Free Roll
    • Satellite
    • Special

  • Game information window
    Click on a game in the table to see details of the game. This information is displayed in the right window. The following is displayed:

    • Running
    • Registration status
    • Number of Registrants

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Private tab

The Private tab displays private games that are currently available. You can choose the type of games you want displayed using filter options. Your filter options are:

  • Game Type filter
    Click on a game type button to filter according to:

    • Cash Games only
    • Sit & Go Tournaments only
    • Scheduled Tournaments only
    • Show All tables
  • Quick Index filter
    You can use the Quick Index option, together with the filter options or singularly, to further enhance your table search. Click a letter to view a list of tables filtered according to your letter selection.

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Show Advanced Link

The Show Advanced link also allows you to further filter your options per Player, Pot or Table. You can also select your Chat language here.

Note:
If the Show Advanced link is minimized and you have active advanced filters enabled, a pop-up will remind you of this.

Click the Show Advanced link to display further options. Depending on the tab selected, the following options are available:

Common options

  • Find a Table or Player search field
    Enter a particular table or Player name in this field to quickly locate your selection.
  • Chat Language
    Click the drop down list to choose your preferred chat language.

Cash Games tab

  • Average Pot
    Use this slider to show games with a particular Pot range.
  • Tables
    Choose to display Bad Beat, Buddies or Turbo tables.

Sit & Go Tournaments tab

  • Limit
    Choose a Fixed, No Limit or Pot limit to filter by.
  • Seats
    Choose a table based on the number of Players allowed. You can choose up to a 40 seat table.

Scheduled Tournaments tab

  • Limit
    Choose a Fixed, No Limit or Pot limit to filter by.
  • Starting In
    Choose a table based on the starting time to filter by.

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Common Lobby Features

Depending on the tab selected, the following common lobby features are available:

  • Table Information
    Depending on the search criteria entered, a list of Poker games showing the relevant table information is displayed.
  • Hide Full Tables / Hide Empty Tables
    You can choose to hide tables that are full or empty by selecting the relevant option.
  • Find a Table or Player search field
    Enter a particular table or Player name in this field to quickly locate your selection.
  • Chat Language
    Click the drop-down list to choose your preferred chat language.
  • Seated tab
    Displays a list of Players seated at the table you selected.
  • Waiting tab
    Displays a list of Players waiting to join the selected table.
  • Join Table button
    Click this button to join a selected table.
  • Waiting List button
    If a table is full, click this button to be added to the waiting list to join the table.

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Tournament Lobby Features

The Tournament Lobby displays information about the selected tournament.

The following diagram shows the features of the Tournament Lobby screen:

  • Position your mouse pointer over the screen feature you want to identify.
  • To view the description of a feature, click the required area on the graphic.

Tournament Dashboard

The Tournament Dashboard displays the following information about the tournament:

  • Tournament name and ID number
  • Tournament start information
  • Registration start information
  • Buy-In information
  • Maximum number of Players allowed to play in the tournament
  • Number of Entrants in the tournament
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Betting Structures box

Displays the following betting structure information:

  • Levels
  • Blinds
  • Antes
  • Minimum bet required
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Prizes box

The Prizes box displays the following information:

  • Total Prize Pool
  • Places Paid
  • Percentages
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All Players box

This box provides the following Player information:

  • Name
  • Place
  • Prize
  • Chips
  • Table
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Tournament Information box

Displays additional tournament information.

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Menu Controls
  • Main Lobby button
    Displays the Lobby.

  • Join/Leave button
    Opens the Join Multi-Table Tournament dialog box.

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Choose a Game box Choose a Table box Details box Icon Menu Bar Common Lobby features Common Lobby features 1-Click Games Cash Games Sit & Go Tournaments Scheduled Tournaments Quickplay Information Window Icon Menu Bar Common Lobby features Common Lobby features Cash Games tab Sit & Go Tournament tab Scheduled Tournament tab Private Games Show Advanced link 1-Click Games Icon Menu Bar Common Features Cash Games tab Common Lobby features Common Lobby features Common Lobby features Choose Your Game box Choose Your Game Variation box View Details and Play box Icon Menu Bar Common Lobby features Tournament Dashboard Betting Structures box Prizes box All Players box Tournament Description box Menu Controls Common Lobby features





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